:root{
    --primary:#0d6efd;
    --soft:#f5f8fc;
    --text:#152238;
    --muted:#6c7890;
    --border:#e6edf5;
    --radius:1.15rem;
}
*{box-sizing:border-box}
body{background:var(--soft);color:var(--text);font-family:Tahoma, Arial, sans-serif;}
.app-shell{display:flex;min-height:100vh;}
.app-sidebar{width:250px;background:#fff;border-left:1px solid var(--border);padding:1rem;gap:.4rem;position:sticky;top:0;height:100vh;box-shadow:0 6px 24px rgba(15,31,60,.05)}
.app-main{flex:1;min-width:0;}
.brand-box{display:flex;align-items:center;gap:.75rem;padding:.75rem;margin-bottom:1rem;border-radius:var(--radius);background:var(--primary-soft)}
.brand-icon,.login-icon{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-size:1.35rem}
.login-icon{width:64px;height:64px;font-size:2rem}
.brand-box small{display:block;color:var(--muted)}
.sidebar-link{display:flex;align-items:center;gap:.7rem;padding:.85rem 1rem;border-radius:.9rem;color:#34445d;text-decoration:none;font-weight:700;transition:.2s}
.sidebar-link:hover{background:var(--primary-soft);color:var(--primary)}
.sidebar-link.active{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;box-shadow:0 8px 20px rgba(var(--primary-rgb),.22)}
.topbar{height:72px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 1.25rem;box-shadow:0 4px 20px rgba(15,31,60,.05)}
.topbar-title{font-size:1.15rem;font-weight:800;color:var(--primary)}
.soft-card{border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 10px 30px rgba(15,31,60,.06);overflow:hidden;background:#fff}
.stat-card{min-height:132px}.stat-value{font-weight:900;font-size:1.8rem}.stat-icon{width:52px;height:52px;border-radius:50%;display:grid;place-items:center;font-size:1.4rem;background:var(--primary-soft);color:var(--primary)}
.tone-success .stat-icon{background:#e9f9ef;color:#20aa60}.tone-warning .stat-icon{background:#fff5df;color:#f2a600}.tone-danger .stat-icon{background:#fff0f0;color:#dc3545}.tone-purple .stat-icon{background:#f2ecff;color:#7c3aed}
.status-badge{display:inline-flex;align-items:center;padding:.35rem .65rem;border-radius:999px;font-weight:800;font-size:.78rem;white-space:nowrap}
.status-waiting{background:#fff4df;color:#c77700}.status-active{background:var(--primary-soft);color:var(--primary)}.status-completed{background:#e7f8ee;color:#16884f}.status-cancelled,.status-missed{background:#fff0f0;color:#c72b3a}.status-available{background:#e7f8ee;color:#16884f}.status-busy{background:#fff4df;color:#c77700}.status-offline{background:#eef1f5;color:#68758a}
.table>tbody>tr>td,.table>thead>tr>th{padding:1rem;border-color:var(--border)}
.fake-chart{height:240px;display:flex;align-items:end;gap:1rem;padding:1rem;background:linear-gradient(180deg,#fff,var(--primary-soft));border-radius:1rem;border:1px dashed rgba(var(--primary-rgb),.24)}
.fake-chart span{flex:1;border-radius:.8rem .8rem 0 0;background:linear-gradient(180deg,var(--primary),var(--primary-light))}
.video-box{min-height:280px;border-radius:1.15rem;background:linear-gradient(135deg,var(--primary-soft),#fff);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;flex-direction:column;position:relative;overflow:hidden;color:#27496d}
.video-box.agent{background:linear-gradient(135deg,#effaf5,#f8fbff)}.customer-video{min-height:360px}
.video-box>i{font-size:4.5rem;opacity:.45}.video-box p{font-weight:800;margin-top:.5rem}.video-label{position:absolute;top:1rem;right:1rem;background:#1d2736;color:#fff;border-radius:999px;padding:.35rem .8rem;font-weight:800}
.transcript-box{max-height:360px;overflow:auto}.translation-item{border-radius:1rem;padding:.85rem 1rem;margin-bottom:.75rem;background:var(--primary-soft);border:1px solid rgba(var(--primary-rgb),.18)}.translation-item.agent{background:#f0fbf5;border-color:#d9f2e4}
.chat-box{height:320px;overflow:auto;background:#fff}.chat-bubble{max-width:80%;background:#fff;border:1px solid var(--border);padding:.8rem 1rem;border-radius:1rem;margin-bottom:.7rem;box-shadow:0 4px 14px rgba(15,31,60,.04)}.chat-bubble.mine{margin-right:auto;background:var(--primary-soft);border-color:rgba(var(--primary-rgb),.22)}
.empty-icon{width:80px;height:80px;border-radius:50%;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-size:2.5rem;margin:auto}
.hero-card{padding:3rem;border-radius:1.5rem;background:linear-gradient(135deg,#ffffff,var(--primary-soft));border:1px solid var(--border);box-shadow:0 15px 40px rgba(15,31,60,.06)}
.feature-card{display:flex;flex-direction:column;gap:.25rem;background:#fff;padding:1rem;border-radius:1rem;border:1px solid var(--border);height:100%}.feature-card i{font-size:1.6rem;color:var(--primary)}.feature-card span{color:var(--muted);font-size:.9rem}
.contact-type{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.35rem;border:1px solid var(--border);border-radius:1rem;padding:1rem .5rem;min-height:125px;text-align:center;cursor:pointer;background:#fff;transition:.2s}.contact-type i{font-size:1.6rem;color:var(--primary)}.contact-type small{color:var(--muted)}.btn-check:checked+.contact-type{border-color:var(--primary);box-shadow:0 0 0 .2rem rgba(var(--primary-rgb),.12);background:var(--primary-soft)}
.rating-stars{display:flex;flex-direction:row-reverse;justify-content:flex-end;gap:.2rem}.rating-stars input{display:none}.rating-stars label{font-size:2rem;color:#d4d9e2;cursor:pointer}.rating-stars input:checked~label,.rating-stars label:hover,.rating-stars label:hover~label{color:#f5b301}
.min-vh-75{min-height:75vh}
@media(max-width:991px){.app-shell{display:block}.app-sidebar{display:none}.topbar{height:auto;padding:1rem}.hero-card{padding:1.5rem}.contact-types .col-4{width:100%}}
/* Phase 2 realtime helpers */
[data-livekit-status]{display:block;margin-top:.5rem}
.realtime-dot{width:10px;height:10px;border-radius:50%;background:#20aa60;display:inline-block;margin-inline-end:.35rem;box-shadow:0 0 0 4px rgba(32,170,96,.12)}
.call-room-code{font-family:monospace;direction:ltr;display:inline-block;background:var(--primary-soft);border:1px solid var(--border);border-radius:.5rem;padding:.1rem .4rem}

/* Phase 3: LiveKit media UI */
.livekit-call-shell {
    background: #fff;
    border: 1px solid rgba(var(--primary-rgb), .08);
    border-radius: 1.25rem;
    padding: 1rem;
}

.video-tile {
    position: relative;
    min-height: 280px;
    background: linear-gradient(145deg, #0f172a, #1e293b);
    border-radius: 1.25rem;
    overflow: hidden;
    border: 1px solid rgba(255,255,255,.08);
    box-shadow: inset 0 0 0 1px rgba(255,255,255,.04);
}

.video-tile.local {
    background: linear-gradient(145deg, #111827, #334155);
}

.media-mount,
.media-mount video {
    width: 100%;
    height: 100%;
    min-height: 280px;
}

.media-mount video {
    object-fit: cover;
    display: block;
}

.video-label {
    position: absolute;
    z-index: 3;
    top: .85rem;
    right: .85rem;
    background: rgba(15, 23, 42, .7);
    color: #fff;
    padding: .35rem .7rem;
    border-radius: 999px;
    font-size: .85rem;
    backdrop-filter: blur(8px);
}

.video-placeholder {
    min-height: 280px;
    height: 100%;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: .5rem;
    color: rgba(255,255,255,.82);
    text-align: center;
}

.video-placeholder i {
    font-size: 3rem;
    opacity: .85;
}

.call-controls .btn {
    border-radius: 999px;
}

.translation-item.realtime {
    border-inline-start-color: #0dcaf0;
    background: var(--primary-soft);
}

/* Phase 4 queue routing */
.queue-item-assigned {
    background: linear-gradient(90deg, rgba(25, 135, 84, .08), rgba(255,255,255,1));
    border-right: 4px solid #198754;
}
.status-active {
    background: rgba(25, 135, 84, .12);
    color: #0f5132;
}

/* Phase 6: Settings, logo and language management */
.btn-primary,
.bg-primary,
.text-bg-primary {
    background-color: var(--primary) !important;
    border-color: var(--primary) !important;
}
.text-primary { color: var(--primary) !important; }
.btn-outline-primary { color: var(--primary) !important; border-color: var(--primary) !important; }
.btn-outline-primary:hover { background-color: var(--primary) !important; color: #fff !important; }
.brand-logo,
.topbar-logo {
    width: 44px;
    height: 44px;
    object-fit: contain;
    border-radius: 14px;
    background: #fff;
    border: 1px solid var(--border);
    padding: .25rem;
}
.topbar-logo { width: 36px; height: 36px; border-radius: 10px; }
.logo-preview-box {
    display: flex;
    align-items: center;
    gap: 1rem;
    border: 1px dashed var(--border);
    background: #fbfdff;
    border-radius: 1rem;
    padding: 1rem;
}
.logo-preview-image {
    width: 86px;
    height: 86px;
    border-radius: 1rem;
    border: 1px solid var(--border);
    background: #fff;
    display: grid;
    place-items: center;
    overflow: hidden;
    color: var(--primary);
    font-size: 2rem;
}
.logo-preview-image img {
    width: 100%;
    height: 100%;
    object-fit: contain;
    padding: .35rem;
}
.language-setting-row:hover { background: #fbfdff; }
.ltr-field { direction: ltr; text-align: left; }
/* Fix8 stable WebRTC call room helpers */
.video-box video{width:100%;height:100%;object-fit:cover;background:#111;display:block}.messages-box{overflow:auto;background:#f8fafc;border:1px solid #edf0f4;border-radius:1rem;padding:12px}.msg{padding:10px 12px;border-radius:14px;margin-bottom:10px;max-width:95%;background:#fff;border:1px solid #eee}.msg.customer{background:#eaf3ff}.msg.agent{background:#eafaf0}.msg .meta{font-size:12px;color:#6c757d;margin-bottom:4px}.translation{font-size:13px;color:#0f5132;background:#d1e7dd;padding:6px 8px;border-radius:10px;margin-top:6px}.toast-holder{position:fixed;left:20px;bottom:20px;z-index:9999}.taf-toast{background:#111;color:#fff;padding:12px 16px;border-radius:12px;margin-top:8px;box-shadow:0 8px 24px rgba(0,0,0,.2)}


/* Fix10: equal media panels in the call room */
.call-media-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1rem;align-items:stretch;direction:ltr}
.call-media-tile{min-width:0;display:flex;flex-direction:column}
.call-media-grid .video-box{width:100%;height:clamp(260px,32vw,420px);min-height:unset;aspect-ratio:16/9;background:#111;border-radius:1.15rem;display:block;position:relative;overflow:hidden;color:#fff}
.call-media-grid .video-box video{width:100%;height:100%;object-fit:cover;background:#111;display:block}
.call-media-grid .video-box span{position:absolute;right:14px;top:14px;background:rgba(0,0,0,.72);color:#fff;border-radius:999px;padding:.35rem .75rem;font-weight:800;z-index:2}
.remote-audio-bar{display:block;width:100%;height:48px;background:#f1f3f5;border-radius:999px}
@media (max-width: 767.98px){.call-media-grid{grid-template-columns:1fr}.call-media-grid .video-box{height:260px}}


/* Fix14: movie style translated captions over video */
.movie-caption{
    position:absolute;
    left:50%;
    bottom:24px;
    transform:translateX(-50%);
    max-width:88%;
    min-width:220px;
    padding:.65rem 1rem;
    border-radius:14px;
    background:rgba(0,0,0,.72);
    color:#fff;
    text-align:center;
    font-weight:900;
    font-size:clamp(1rem,2.1vw,1.55rem);
    line-height:1.55;
    text-shadow:0 2px 4px rgba(0,0,0,.9);
    box-shadow:0 12px 30px rgba(0,0,0,.28);
    z-index:4;
    opacity:0;
    pointer-events:none;
    transition:opacity .18s ease, transform .18s ease;
    direction:rtl;
}
.movie-caption.active{
    opacity:1;
    transform:translateX(-50%) translateY(-4px);
}
.movie-caption.local-caption{
    background:rgba(var(--primary-rgb),.74);
    font-size:clamp(.86rem,1.55vw,1.05rem);
    bottom:24px;
}
.movie-caption.hidden-caption{display:none!important}
.caption-pill{
    display:inline-flex;
    align-items:center;
    gap:.35rem;
    border-radius:999px;
    padding:.35rem .75rem;
    background:#111827;
    color:#fff;
    font-weight:800;
}
@media (max-width:767.98px){.movie-caption{bottom:22px;min-width:160px;max-width:92%;font-size:1rem}.movie-caption.local-caption{font-size:.86rem}}


/* Fix15: clearer live translation subtitles */
.movie-caption{border:1px solid rgba(255,255,255,.18);backdrop-filter:blur(4px);}
.movie-caption.active{animation:taf-caption-pop .18s ease-out;}
@keyframes taf-caption-pop{from{opacity:0;transform:translateX(-50%) translateY(8px) scale(.98)}to{opacity:1;transform:translateX(-50%) translateY(-4px) scale(1)}}

/* Fix17: make live interpreter subtitles harder to miss above local/remote video */
.call-media-grid .video-box .movie-caption{z-index:30;display:block;white-space:normal;overflow-wrap:anywhere}
.call-media-grid .video-box .movie-caption.active{opacity:1;visibility:visible}

/* Fix30: per-side UI language direction helpers */
body.ui-ltr { direction: ltr; text-align: left; }
body.ui-ltr .app-shell { direction: ltr; }
body.ui-ltr .app-sidebar { border-left: 0; border-right: 1px solid rgba(15,23,42,.08); }
body.ui-ltr .topbar,
body.ui-ltr .d-flex { direction: ltr; }
body.ui-ltr .messages-box,
body.ui-ltr .card,
body.ui-ltr .form-control,
body.ui-ltr .form-select,
body.ui-ltr .alert { text-align: left; }
body.ui-ltr .brand-box,
body.ui-ltr .sidebar-link,
body.ui-ltr .section-label,
body.ui-ltr .feature-list li { direction: ltr; }
.ui-language-select { border-radius: 12px; font-weight: 700; }
body.ui-rtl .ui-language-select { direction: rtl; }
body.ui-ltr .ui-language-select { direction: ltr; }

/* Fix31: editable language translations and cleaner user page */
.translation-editor-wrap {
    border: 1px solid #edf1f7;
    border-radius: 18px;
    overflow: hidden;
    background: #fff;
}
.translation-table-wrap {
    max-height: 620px;
    overflow: auto;
}
.translation-table th,
.translation-table td {
    vertical-align: middle;
}
.translation-table code {
    white-space: nowrap;
    font-size: .78rem;
}
.translation-table textarea,
.translation-table input {
    border-radius: 12px;
}
.customer-start-grid > [class*="col-"] {
    display: flex;
}
.customer-start-grid .contact-card,
.customer-start-grid .hero-card {
    width: 100%;
}
@media (max-width: 767px) {
    .app-main .container-fluid {
        padding-left: 12px;
        padding-right: 12px;
    }
}


/* Fix32: full dynamic theme color support */
.bg-primary,.text-bg-primary{background-color:var(--primary)!important;border-color:var(--primary)!important}
.text-primary{color:var(--primary)!important}.border-primary{border-color:var(--primary)!important}
.sidebar-link.active{background:linear-gradient(135deg,var(--primary),var(--primary-dark));box-shadow:0 8px 20px var(--primary-shadow)}
.fake-chart span{background:linear-gradient(180deg,var(--primary),var(--primary-light))}
.hero-card,.customer-hero-card{background:linear-gradient(135deg,var(--primary) 0%, var(--primary-dark) 58%, var(--primary-light) 100%)!important;box-shadow:0 22px 46px var(--primary-shadow)!important}
.language-card.selected,.btn-check:checked + .language-card,.btn-check:checked + .type-card,.btn-check:checked + .contact-type{border-color:var(--primary)!important;box-shadow:0 0 0 .22rem rgba(var(--primary-rgb),.14)!important}
.start-btn,.customer-start-btn{box-shadow:0 12px 24px var(--primary-shadow)!important}
.rating-question-card{border:1px solid var(--border);border-radius:18px;background:#fff;padding:1rem;margin-bottom:1rem}
.rating-scale{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center}.rating-scale input{position:absolute;opacity:0;pointer-events:none}.rating-scale label{min-width:48px;height:46px;border:1px solid var(--border);border-radius:14px;display:grid;place-items:center;font-weight:900;cursor:pointer;background:#fff;color:var(--text);transition:.18s}.rating-scale input:checked + label{background:var(--primary);border-color:var(--primary);color:#fff;box-shadow:0 10px 22px var(--primary-shadow)}
.post-call-card{max-width:860px;margin:auto}

/* Theme fix: keep Bootstrap primary utilities and soft highlights synced with admin-selected color. */
.alert-primary{--bs-alert-color:var(--primary-dark);--bs-alert-bg:var(--primary-soft);--bs-alert-border-color:rgba(var(--primary-rgb),.20)}
.badge.text-bg-primary{background-color:var(--primary)!important}
.dropdown-item.active,.dropdown-item:active{background-color:var(--primary)!important}
.page-link{color:var(--primary)}.active>.page-link,.page-link.active{background-color:var(--primary);border-color:var(--primary)}


/* Fix33: preserve admin theme color and rebuild the public customer landing layout. */
.app-shell.public-shell{display:block;min-height:100vh}
.app-shell.public-shell .app-main{width:100%}
.app-shell.public-shell .topbar{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.92);backdrop-filter:blur(12px)}
.app-shell.public-shell .container-fluid{max-width:1440px;margin-inline:auto;padding-inline:clamp(14px,2.4vw,30px)}
.app-shell.public-shell .topbar-title{font-size:clamp(1rem,1.6vw,1.25rem)}
.feature-list li > span:first-child{width:34px;height:34px;border-radius:50%;background:rgba(255,255,255,.18);display:inline-flex;align-items:center;justify-content:center;flex:0 0 34px}
.feature-list li > span:last-child{width:auto!important;height:auto!important;background:transparent!important;display:inline!important;flex:1;min-width:0}
.type-card.video .icon-wrap,.type-card.voice .icon-wrap,.type-card.chat .icon-wrap{background:var(--primary-soft)!important;color:var(--primary)!important}
.btn-check:checked + .type-card.video,.btn-check:checked + .type-card.voice,.btn-check:checked + .type-card.chat{border-color:var(--primary)!important;background:var(--primary-soft)!important;box-shadow:0 12px 28px rgba(var(--primary-rgb),.16)!important}
.btn-primary,.btn-outline-primary:hover,.nav-pills .nav-link.active,.dropdown-item.active,.dropdown-item:active{background-color:var(--primary)!important;border-color:var(--primary)!important}
.btn-outline-primary,.text-primary,.topbar-title,a{color:var(--primary)}
@media(max-width:767px){.app-shell.public-shell .topbar{gap:.75rem;align-items:flex-start}.app-shell.public-shell .topbar>div{width:100%;justify-content:space-between}.app-shell.public-shell .container-fluid{padding-top:1rem!important}}